Customer Success Director

London, England, United Kingdom · Customer Success · CSD012019

Description

About us

We are a Software-as-a-Service scale-up that powers the iOS and Android shopping apps of international retailers like House of Fraser, MADE.com and Missguided. We’re relentless at seeking out the most advanced technology and our software is constantly improving. This means that our clients are always at the forefront of innovation.

We have collaborated with many clients and integrated with lots of partners to launch apps with cutting-edge features including: augmented reality, product merchandising, tailored push notifications and app marketing. The Poq platform drives millions of revenue for our customers every month, and facilitates thousands of transactions every day.

Poq was founded in 2011 and we have built an amazing team of diverse and brilliant minds.

Culture

We pride ourselves in our culture. We are a diverse bunch of passionate individuals who genuinely care about each other and what we do here. We face challenges together and celebrate together. Every voice counts and we go the extra mile to make sure that everyone is heard. An open, collaborative environment where ideas stand on their own merit is what we strive to achieve.

About the role

You will be responsible for managing relationships with large enterprise retailers, ensuring they get the most out of the Poq solution and engagement. You will be working on cutting edge technology in the exciting mobile space, helping to shape and define the future of ecommerce – or app commerce as we call it. You will be acting as the strategic contact and ultimate relationship owner between Poq and client.

What you'll be doing

Establish clients’ app strategies to drive app performance:

Account management:

Requirements

What we’re looking for

Benefits

We love spending time together as a team, check us out on Instagram. You can see more about our team here.

How to apply

Please complete the application form below and click the 'submit your application' button to apply. To save time, you can import details from your LinkedIn profile.

GDPR Compliance at Poq

Poq will use the personal data provided by you in your application to contact you regarding matters relevant to the recruitment of this role. We will keep your details in our database; Workable, for a maximum of 12 months after the role closes, for the purpose of contacting you regarding other relevant roles at Poq that may become available. After this time your personal data will be deleted from our database. Members of the People team and relevant hiring managers and interviewers will have access to your CV during the recruitment process.

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