Support Manager

London, England, United Kingdom · Support · SupportFeb2019

Description

We are a Software-as-a-Service start-up that powers the iOS and Android shopping apps of international retailers like House of Fraser, MADE.com and Missguided. We’re relentless at seeking out the most advanced technology and our software is constantly improving. This means that our clients are always at the forefront of innovation.

We have collaborated with many clients and integrated with lots of partners to launch apps with cutting-edge features including: augmented reality, product merchandising, tailored push notifications and app marketing. The Poq platform drives millions of revenue for our customers every month, and facilitates thousands of transactions every day.

Poq was founded in 2011 and we have built an amazing team of diverse and brilliant minds.

About the role

Reporting directly to the CTO, the Client Support Manager will support all live apps and lead the support team to continued success. You will be a key part of the team that launches and maintains our excellent native apps while also taking ownership of our support team, maintaining excellent relationships and prompt communication with our clients and ideally have an understanding of service management tools like Zendesk. Within this role, you will also work closely with our in-house development team helping prioritise issues, assist testers with tracking bugs and supporting the team with ticket escalations.

This role will be a 50/50 split of hands-on support work and management, working collaboratively together to ensure your function and team are properly supported and guided. This position is an integral part of Poq’s long-term relationship with its clients, and the efforts put forth by you will directly impact the long-term success of our relationships. In order to succeed, you must have the passion and energy to work in an entrepreneurial and fast paced environment.

What you’ll be doing

Responsibilities:

Requirements

What we're looking for

Desirable

Benefits

We love spending time together as a team, check us out on Instagram. You can see more about our team here.

How to apply

Please complete the application form below and click the 'submit your application' button to apply. To save time, you can import details from your LinkedIn profile.

GDPR Compliance at Poq

Poq will use the personal data provided by you in your application to contact you regarding matters relevant to the recruitment of this role. We will keep your details in our database; Workable, for a maximum of 12 months after the role closes, for the purpose of contacting you regarding other relevant roles at Poq that may become available. After this time your personal data will be deleted from our database. Members of the People team and relevant hiring managers and interviewers will have access to your CV during the recruitment process.

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