Customer Success Director

London, England, United Kingdom


We are a Software-as-a-Service startup that powers the iOS and Android shopping

apps of international retailers like House of Fraser, Radley, boohoo and Missguided. We’re relentless at seeking out the most advanced technology and our software is constantly improving. This means that our clients are always at the forefront of innovation.

We have collaborated with many clients and integrated with lots of partners to launch apps with cutting-edge features including: augmented reality, product merchandising, tailored push notifications and app marketing. The Poq platform drives millions of revenue for our customers every month, and facilitates thousands of transactions every day. Poq was founded in 2011 by Oyvind, CEO, Michael, COO, Jun, CTO, and Mike, CCO. We have built an amazing team of diverse and brilliant minds.

About the role

Reporting directly to the CCO, the Customer Success Director will be managing relationships with large enterprise retailers, ensuring they get the most out of the Poq solution and engagement. You will work with cutting edge technology in the exciting and future-proof mobile space, helping to shape and define the landscape of ecommerce – or app commerce as we call it. You will act as a strategic contact and ultimate relationship owner between Poq and the client, commanding influence and driving success on both sides.

What you’ll be doing


What we’re looking for

The desirables


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