Head of Professional Services

London, United Kingdom

Description

We are a Software-as-a-Service startup that powers the iOS and Android shopping apps of international retailers like House of Fraser, Radley, boohoo and Missguided. We’re relentless at seeking out the most advanced technology and our software is constantly improving. This means that our clients are always at the forefront of innovation.

We have collaborated with many clients and integrated with lots of partners to launch apps with cutting-edge features including: augmented reality, product merchandising, tailored push notifications and app marketing. The Poq platform drives millions of revenue for our customers every month, and facilitates thousands of transactions every day. Poq was founded in 2011 by Oyvind, CEO, Michael, COO, Jun, CTO, and Mike, CCO. We have built an amazing team of diverse and brilliant minds.

About the role

Reporting directly to the CEO, the Head of Professional Services will manage the client services arm of Poq’s App Commerce SaaS offering, taking full ownership of strategy and implementation, ensuring superior delivery and excellent client service. This includes ensuring all projects are delivered using best-practices and are delivered within the agreed scope, time, cost and quality. You will bring your knowledge of professional services within SaaS to the exciting world of app commerce, through your leadership you will ensure a collaborative and robust interaction between software and services and drive seamless delivery, commercial success and high client satisfaction.

What you’ll be doing

Requirements

What we’re looking for

The desirables

Benefits

We love spending time together as a team, check us out on Instagram. You can see more about our team here.

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